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Contact EJF

With the continued escalation of COVID-19, also known as the novel Coronavirus or SARS-CoV-2, we want to express our deepest sympathy to those impacted by the pandemic and its far-reaching effects. You might be keeping up with news reports and questioning what effects COVID-19 is currently having on our community and nation.
Rest assured that our team is here for you as we navigate this situation together! However, to better serve you and protect our most vulnerable residents, we've adjusted how we're handling some things. While key differences are primarily focused on how we carry out routine property inspections or maintenance, changes have been made to some daily operations. 
Please refer to this page for updates from the EJF Rental Department concerning our operations and available resources during this time of quarantine and social distancing.

For COVID-19 Information

To say up-to-date on the fluid COVID-19 situation—and the best ways to keep yourself and your families safe—please refer to the following resources.

Be sure to follow the information that directly covers the area where you live or own properties, as state and local regulations vary across the DMV area.

For Help With Food or Essentials

Many local organizations have come together to support those living and working in our community at a time when we need it most. For assistance with food and other household essentials, use the resources linked below. Be sure to check each website or call in advance for updates to their service terms, as COVID-19 is also impacting how providers distribute.


For Your Health

Taking care of your health can be challenging during social distancing and shelter-at-home protocols—but it's critical to monitor your health and get help when you need it. 
If you're experiencing an emergency, please call 911. Provide accurate information to the dispatcher about your symptoms so they can send the best help to you while following first-responder contact protocols. This not only ensures you get the care you need, but it protects our first responders also.
If you need other medical assistance or suspect that you have COVID-19 symptoms, please reach out to your nearest hospital before you arrive. They can inform you of their current intake procedures or direct you to a testing facility. 


For Rental Assistance

We understand that meeting your financial obligations can be a challenge right now in the wake of closures across the DMV area to combat the novel Coronavirus. We've collected a list of resources that can help provide rental assistance during this time. If you need help paying your rent, please reach out to any of the following organizations for assistance.

EJF Rental Department | Current Operations

Our team is working and available to provide you the same level of excellent service you've come to love. However, our offices are closed to general traffic except for those who need to drop off rent checks or drop off or pick up keys. Please stop by our offices only for those limited services (if needed) during our regular business hours.

  • Monday-Friday: 9 AM-5 PM 
  • Saturday and Sunday: Closed

For all other requests or business, please contact us directly or by using your online portals to protect the most vulnerable members of our community who may need to visit our offices. 

Current Estimated Response Times

As we work to follow current social distancing and minimize in-person contact, we ask for your patience when responding to requests. As always, we will continue to prioritize requests on a case-by-case basis and respond as quickly and effectively as possible. 

Please note our current estimated response times: 

  • Emergency: Within 48 Hours
  • Non-emergency: 48-72 Hours
To Reach Us for a Non-Emergency

Residents can use our online Tenant Portal for all non-emergency requests. 

  1. Log in to your Tenant Portal.
  2. On the left-hand side of the screen, click "Maintenance."
  3. Use the blue button to "Request Maintenance."

Owners can also stay informed or reach us through your Owner Portal

Maintenance Protocols

We are working with our maintenance teams and vendors to follow current social distancing and in-person contact protocols. To help keep our staff, residents, and owners safe, please expect the following protocols after receiving a maintenance request. 

  • Before entering your home for any reason, you will receive either an email, text, or phone call from our office. 
  • We will ask a few simple questions to determine if our team members can safely be in contact with your home. Your honest answers and transparency will help keep all associates safe at work.
  • Our maintenance staff will reach out to you to ask for permission for entry. Should you decline, work will be put on hold.

If we determine it's not safe to enter your home at this time, we'll arrange alternative resources or partners to help complete emergency service requests on a case-by-case basis. 

At this time, we cannot complete maintenance requests without going through this procedure. Please be sure to respond to pre-entry questions to help us keep everyone safe and prioritize maintenance requests.

We're Here for Our Owners and Residents!

The EJF Rental Department understands this is a difficult time for everyone. Our services may look a little different for a while, but we're just as committed to you as ever! Don't hesitate to reach out to us with any questions or concerns.