- Emergencies 24/7
- Customer Service M-F, 9-5
- Schedule a Showing 24/7
- Application Status
- (202) 738-4415
- Maintenance Office
If you are in the market for a rental home, you have come to the right place! We want your rental experience to be a pleasant one. As a prospective Resident, our online tools will guide you through the process of finding and applying for the home of your dreams. We also have a helpful leasing team available to assist if you prefer more customized assistance finding a home. Once you are a Resident in an EJF-managed property, our experienced rental staff and resident tools will help make for a happy rental experience!
For our current residents, our helpful staff and industry-leading management tools help make your stay in an EJF-managed property less stressful and more pleasant! We offer online submission of rent payments, online maintenance requests and a customer service team that wants to help you with your needs. We love to hear from our residents and want to make sure you are happy during your time with us.
No -- if you feel we are not making repairs in a timely manner, please contact Customer Service and escalate your issue to management ASAP. We track everything and will do our best to get a fast resolution for you. We will investigate the timelines involved to see if there is something that fell short on our end. If you still feel as though you are not getting resolution with your issue, DCRA has a very specific process where you may request to hold your rents in escrow. You must initiate the process with them; however, it is our intention to always resolve issues as quickly as possible to avoid situations like these.
Please call Customer Service and request escalation of your issue to management. We will try to respond right away but will not take longer than 24 hours to return your call. All issues are tracked, have follow-up and monitoring, so that they are given a clear path to resolution.
We understand that Washington, DC is a transitional city and circumstances change all the time. While you are still liable for your lease, EJF will do everything we can to help get the owners approval and secure a new tenant for the property. If we are able to secure a new tenant, we would be able to let you out of your lease. Please see your Tenant Handbook for more detail on this topic. A Tenant Handbook will also be provided to you when you give notice to vacate.