OUR CLIENTS LOVE US AND WE WANT YOU TO LOVE US TOO!
We want to make you happy by providing the best customer service of any management company in the business and we back that up with these Association Department Happiness Guarantees.
We are so confident that you will be part of the EJF family for the long-term that if you hire us and decide within the first 90-days that we are not the right fit to manage your community, we will refund all management fees during this 90-day period. Of course, we hope this will never happen!
Timely Financial Reporting Guarantee
Accurate and timely financial reporting is one of the most important factors to consider when managing any association. Without access to this critical information in a timely fashion, it can spell disaster for your community. We want you to be successful and keep your fellow board members and residents happy!
- At EJF, Financial reports are always delivered on the 15th of every month.
- A Financial Summary Report is also prepared each month and presented to the board in conjunction with the full financial reports
Customer Service Guarantee
We believe that we provide the best customer service of any management company in the business. Our team members are friendly and knowledgeable about the communities we manage and they are available to assist residents and board members with questions and concerns related to their communities between the hours of 9am-5pm Monday through Friday. Not only do we answer every call live during business hours, our phone system also tracks all calls for accountability!
Our Honest and Transparent Pricing Structure
We offer a comprehensive ‘Full-Service Plan’ and a financial-services based ‘Fiscal-Plus Plan’. Each contains base offerings yet allows for separately priced add-on services so you can customize your plan. Examples of additional services your community might need include expanded meeting attendance, onsite technology services and so much more! You choose what works for your property!