Silver Spring PROPERTY MANAGEMENT
At EJF Real Estate Services, Inc., we offer a wide range of property management services to fit your
needs as an investor, landlord or homeowner. We tailor our services to fit your needs.
What You Should Expect from Us
As an investor, landlord or homeowner, you expect the highest level of service from your property management
company in order to protect your investment. You also expect an industry-leading range of services offered
within a pricing structure that adds value to your investment.
Who We Are
EJF Real Estate Services specializes in managing investment properties. Currently, we manage over 700
residential properties with over 97% occupancy. We look forward to working together to bring success
to your investment too! EJF embraces the latest process, technology and industry innovations while employing
the top property management employees in the region.
Our Happiness Guarantees
We pride ourselves on quality and dedication to serving our clients. We are pleased to offer you both
innovation and value. We want our clients to stay satisfied and happy!
To accomplish this, EJF offers these Happiness Guarantees to our Rental Department clients:
We promise to match any competitor’s lower written price, as long as the competitor does not charge fees
in addition to their base percentage, known as ‘flat fee pricing’. Please call for details.
We guarantee the tenancy for the life of the lease. If the tenant we place in your rental does not abide
by the terms of the contract, we will secure the next tenant at no cost to you.
EJF is paid only when you are paid. If a tenant we place in your rental does not pay their rent as agreed
in the lease, you don’t pay a management fee until they pay.
If we don’t direct deposit your rental proceeds within the timeline specified in your contract, we will
waive that month’s management fee.
EJF Managers and Staff strive to answer all calls, texts and email questions and concerns from Owners
and Tenants who use the numbers listed on our rental department website to contact their Managers during
regular, non-holiday hours. (EJF observes Federal Holidays and modified Summer Hours.) We will try to
respond within an hour but no later than 24-hours of receiving your message, or we will waive your management
fee for that month. And don’t worry – all maintenance emergency calls are answered 24/7 throughout the
year including holidays!
If you are not satisfied with our services, you may provide a 90-day notice and cancel your contract
with no penalty.
Customer Service Guarantee
Our goal is to provide the best experience for your rental property. We promise to offer you the best
customer service available and will always ‘make it right’.
Our Honest and Transparent Pricing Structure
- Full Service Management Package - Our most comprehensive set of services.
- EJF receives 8% of gross collected rents.
- Owners of multiple units qualify for discounts!
- Leasing and Marketing Package - We manage the marketing and leasing of your property.
- EJF receives one full month’s rent.
- Lease Renewal Package- We use our expertise and market research to build competitive leasing contracts
and tenant analysis to guide your decisions.
- $275 per unit per renewal period.
We have a wide range of services to fit your needs:
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Accounting & Financial Management
- Online Owner and Resident Portal Access
- Provide monthly financial statements
- Automated owner statements and annual tax forms
- Offer both online and traditional rental payment options to residents
- Pay expenses out of the rental proceeds
- Maintain tenant and property files
- Maintain tenants' security deposit in the manner required by law
- Register rental properties with the appropriate government agencies and keep registrations current
- Happiness Guarantee
Price and Prepare the Property for Rent
- Industry specific local knowledge
- Recommend a competitive rental price based on current market conditions
- Recommend and manage repairs and improvements
- Hire qualified and competent contractors
Targeted Industry-Leading Marketing
- Industry leading marketing tools
- Design and implement a marketing campaign customized to your property
- Promote your property to the largest possible rental market
- Prepare a brochure profiling your property
- 24/7 booking system
- Show your property on days, evenings and weekends
- Low vacancy rate
- Low time on market
Administration of the Lease
- Prepare a lease with the landlord’s rights in mind
- Screen all applicants
- Enforce all terms of the lease
- Administer lease renewals, rent increases, notices to vacate, and notices of lease violations
- Manage late notices and escalation of past-due payments
- Evict delinquent and problem tenants
Coordination of Move-Ins and Move-Outs
- Collect and maintain security deposits as required by law
- Oversee the move-in/move-out process
- Perform a thorough move-in inspection and report with photos
- Perform a thorough move-out inspection and report with photos
- Manage return of security deposits after final property review is complete
- Screen every adult applicant
- Require applicants to complete our comprehensive lease application
- Check the applicants' credit reports
- Check applicants against nationwide Landlord/Tenant Court records
- Check applicants against federal, state and local wanted fugitive files
- Require written verification of employment
Maintaining and Improving Your Home
- 24/7 maintenance request handling
- Prompt response to tenant requests
- Perform frequent inspections of the property to monitor property condition
- Recommend repairs and improvements
- Hire qualified and competent contractors to perform repairs and improvements
- Preferred vendor discounts
- Regular property inspections help protect your investment
- Ensures that small defects are addressed before they become major issues
We offer multiple services with varied pricing, depending on your needs:
- Financial Only
- Leasing Services
- Property Management